Service Programs
We offer a comprehensive service and support program to help ensure maximum uptime and continuous utilization of your IREM investment. The program offers you the ability to take full advantage of the extensive functionality of the IREM system and is designed to enhance the efficiency and quality of your FA operations.
Our Service and Support program is designed to meet your individual service requirements by offering various levels of service and support, which are designed to cater to your technical support and training needs.
Our program covers in-house and field service including preventative maintenance visits, telephone and email support for all IREM subsystems including:
Our Preventative Maintenance (PM) service ensures that all recommended maintenance is performed at the proper intervals, and proactively keeps your IREM operating efficiently to alleviate unscheduled downtime. PMs are included as a standard component of all Service Contract offerings.
Phone and email support ensures quick resolution of technical issues and operational assistance to make sure you get the most benefit from the extensive functionality of your system. Service programs can be tailored to your need, ranging from standard working hours (07:00 to 20:00) 5-day plans to 24/7 plans for operations running multiple shifts.
If you don’t think you’re getting optimal performance from your IREM, let us evaluate your system and diagnose any problems to determine if service, upgrades, refurbishing, or training are needed to improve performance. We evaluate IREMs from any manufacturer.
Please contact us at service@irlabs.com
We offer a comprehensive service and support program to help ensure maximum uptime and continuous utilization of your IREM investment. The program offers you the ability to take full advantage of the extensive functionality of the IREM system and is designed to enhance the efficiency and quality of your FA operations.
Our Service and Support program is designed to meet your individual service requirements by offering various levels of service and support, which are designed to cater to your technical support and training needs.
Our program covers in-house and field service including preventative maintenance visits, telephone and email support for all IREM subsystems including:
- Camera system
- Optics
- Electronics
- LN2 auto-fill hardware
- System PC
- AIRIS Software
Our Preventative Maintenance (PM) service ensures that all recommended maintenance is performed at the proper intervals, and proactively keeps your IREM operating efficiently to alleviate unscheduled downtime. PMs are included as a standard component of all Service Contract offerings.
Phone and email support ensures quick resolution of technical issues and operational assistance to make sure you get the most benefit from the extensive functionality of your system. Service programs can be tailored to your need, ranging from standard working hours (07:00 to 20:00) 5-day plans to 24/7 plans for operations running multiple shifts.
If you don’t think you’re getting optimal performance from your IREM, let us evaluate your system and diagnose any problems to determine if service, upgrades, refurbishing, or training are needed to improve performance. We evaluate IREMs from any manufacturer.
Please contact us at service@irlabs.com